Careers

Welcome to the TigerSwan Careers section.

Here you can view our current job openings and submit a resume to a member of our management team.

Founded in 2008, TigerSwan, LLC is a Crisis Management and Global Stability consulting and services firm founded by former members of the U.S. military’s elite “Delta Force.”  TigerSwan operates on the principles of courage, candor, and selfless service to deliver our clients “Solutions to Uncertainty.”  These principles, paired with our holistic security and stability background allows us to establish a business culture uniquely qualified to accommodate the needs of corporations, governments, and agencies seeking protectors, problem solvers, leaders, mentors, system integrators and world renowned trainers.

We offer a full range of benefits including:
• Health insurance
• Paid holidays
• Bi-weekly payroll
• Immediate 401(k) eligibility
• Tuition Assistance
• Short and long term disability
• Life Insurance
• Participation in an onsite wellness and fitness program
We are currently recruiting for the following positions:

Job Title:  GuardianAngel Watch Officer
Dept and Location:  GuardianAngel, Apex, North Carolina
FLSA:   Non Exempt

TigerSwan provides comprehensive solutions to global instability, operational risk management, logistics, crisis management, business intelligence, and security consulting services to the US Government and corporate clients. GuardianAngel, offered exclusively by TigerSwan, is a satellite based emergency assistance application that provides real time tracking and location services.   Our domestic and international Global Operations Centers deliver rapid client-to-customer support by providing 24/7 scrutinized monitoring and a direct line of communications to our security personnel.

Summary:
The GuardianAngel Watch Officer is responsible for management and coordination of global security operations, staff security, security monitoring, incident management, and communications. The Global Security Operations Center will feature 24/7/365 global security monitoring, intelligence gathering and analysis, information technology and communications.

Duties and Responsibilities:
•Monitor the global movement of clients, business travelers, international assignees and senior executives through personal monitoring devices in real-time, responding to panic alarm activations and providing emergency assistance
•Monitor the overall status and threat levels across the globe.
•Provide security assessments to identify risks and recommend cost permissive solutions for risk mitigation
•Assess global events and the impact to TigerSwan staff, client’s, facilities and business operations
•Provide immediate guidance and assistance during emergency situations
•Assist in the successful coordination with external organizations as to security, emergency preparedness, emergency response, communications and training
•Prepare situation reports and maintain administrative requirements associated with role and responsibilities.

Knowledge, Skills and Abilities:
•Ability to work rotating shifts. The TigerSwan GSOC will function 24/7/365, twenty four hours per day, seven days a week, and three hundred sixty five days per year.
•Ability to respond quickly and calmly to emergencies and stressful situations exercising proper judgment and decision making skills
•Ability to work with a sense of urgency, remain agile and adapt to unexpected situations or events
•Strong computer skills and a capacity to learn new systems quickly
•Broad understanding of GPS, cellular and Iridium satellite technologies, software platforms and hardware.  Relevant GIS, mapping and tracking software product knowledge is preferred.
•Intelligence  collection and analysis
•Excellent analytical, research and investigative skills
•Proficiency with customer care techniques and processes
•Ability to provide trend data to operations personnel site management team
•Ability to identify customer needs/expectations and must participate in operations with the client and customer listening programs.  This includes call monitoring to improve quality, minimize errors and track operational performance.
•Ability to manage, review and analyze quality reports.
•Candidates with the ability to obtain security clearance are preferred

Minimum Qualifications:
•3+ years’ operational experience in a Global Security Operation Center, Fusion Center, Emergency Operation Center, Command and Control Center or similar security and intelligence center operation.
•Prior experience in security monitoring and security tracking of physical assets, facilities
•Experience utilizing the various communication capabilities within a dispatch center including Radio Frequency (RF), telephone, intercom, data networks, and video surveillance monitoring equipment, inter-agency interoperability, console functionality, and other emergency communication strategies during sustained emergency events.
•Proficient with the use of technology and various operating systems.
•Excellent written and verbal communication skills
•Knowledge of overall Global Security Operations

Physical Demands:
These demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Watch Officer. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the position.

While performing the responsibilities described in the summary of duties, the employee is required to talk and hear.  The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard and phone. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision and color perception.  Employee may be called upon to lift packages and /or parcels up to 25 pounds.

While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.

Job Title:  Administrative Specialist
Dept and Location:  Safety and Security, Apex, NC
FLSA:   Non Exempt

Performs administrative functions for a Safety and Security client.  Duties may include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and coordinating travel. Extensive software skills, Internet research abilities and strong communication skills are required.  The Administrative Assistant manages the client’s travel program and provides safe, convenient and cost effective travel options.  The Administrative Assistant assembles highly confidential and sensitive information and deals with a diverse group of internal and external callers.  Acts as the first face of the Company.

Duties and Essential Functions:
•Prepare and book travel arrangements (flights, hotels, rental cars, etc.) for corporate client
•Direct persons to correct destination.
•General administrative and clerical support.
•Communicate travel plans and policies, as well as confirmation of itineraries booked
•Procure necessary documentation such as passports, visas, or other clearances regarding travel requirements.
•Liaise with HR and Finance to ensure travel policy compliance
•Manage employee travel profile and stay current on business travel trends; researching and recommending cost effective solutions
•Perform other duties as assigned.

Knowledge, Skills and Abilities:
•Proficient with computers and relevant software applications and devices including Microsoft Excel and Microsoft Word
•Knowledge of customer service principles and practices.
•Ability to work well with people from diverse backgrounds and culture.
•Verbal communication skills, the individual must possess the ability to speak clearly and persuasively in positive or negative situations.
•Written communication skills—the individual must possess the ability to edit work for spelling and grammar, presents numerical data effectively and the ability to read and interpret written information.
• Professional personal presentation—the individual must maintain an appearance that is appropriate for the professional business environment and the Company’s client base.
•Organizing and planning—the individual must possess the ability to interpret instructions and pre-established guidelines to perform the functions of the job.
•Customer Service Orientation—the individual must understand who the customer is and what they expect. Should anticipate and respond to customer needs and requests. Will seek the customer’s point of view and developing solutions for customer concerns or problems.

INTERNAL EMPLOYEES ONLY!!

Title: Systems Administrator
FLSA Status: Salary Exempt
Shift: First Shift (based on operational needs)
Department: Information Technology
Employment Status: Employee
Location: Apex, NC

Job Summary:

TigerSwan is seeking a top-tier IT professional who provides information technology systems administration and professional support to internal employees, contractors and consultants.   Primary duties:

  • Provide first-level contact and problem resolution for all users with hardware, software and applications problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases
  • Courteously obtain and convey concise problem information for local and remote employees
  • Add and remove domain users, modify rights, and configure servers and operating environments
  • Configure and deploy new workstations and IP telephones
  • Act as a liaison between customers and other IT support staff to assure accurate problem interpretation and maintain communications with customers during the problem resolution process
  • Plan and implement server upgrades, maintenance fixes, and vendor supplied patches
  • Establish and implement technology policies, practices and procedures to ensure confidentiality, integrity and availability of servers and network equipment
  • Complete system performance and security audits and participate in managing all network security solutions, including anti-virus and anti-spam software and system monitoring software
  • Perform, monitor, and test internet-based server backups and data recovery
  • Maintain hosted email systems (Google apps) and corporate cellular telephone program
  • Maintain corporate intranet utilizing SharePoint

Knowledge, Skills and Abilities

  • Understanding of groups, rights, permissions and ability to use administration tools to manage user accounts via Microsoft Active Directory
  • Intermediate understanding of server security and ability to implement basic hardening steps
  • Ability to provide Level II server and application software support
  • Experience with online backup systems (Carbonite, Iron Mountain, etc.)
  • Knowledge of hardware and software installation, testing and operation; knowledge of application of computer software for automating highly diverse agency/organization activities.
  • Capability and capacity of various software products/communication utilities.
  • Knowledge of the principles of data communications and telecommunications.
  • Knowledge of micro/mini/mainframe computer operating systems.
  • Knowledge of local area network concepts and fundamentals.
  • Knowledge of teleprocessing and telecommunications architecture.
  • Working knowledge of Windows SharePoint Services (WSS)
  • Experience managing and supporting networked printers and scanners (HP preferred)
  • Working knowledge of Cisco ASA firewalls
  • Knowledge of managing server uninterrupted power supplies (UPS)
  • Intermediate networking skills
  • Intermediate knowledge of server and workstation operating systems to include Windows Server 2008, Windows 7, Windows 10 and Mac OSX

Preferences:

  • Microsoft Certified IT Professional (MCITP), Network+, Server+ or related certifications
  • US Government security clearance (or ability to obtain one)
  • Intermediate knowledge in HTML, PHP, Javascript, and CSS

Competencies

  • Problem Solving/Analysis
  • Technical Capacity
  • Communication Proficiency
  • Time Management

Education and Experience

  • Bachelor’s Degree in Computer Science, Information Technology or a related technical field, or the equivalent combination of education, technical certifications or equivalent training or work experience.
  • Three years of experience in network administration or system administration

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel Some travel may be required.

Title: Human Resource Specialist
FLSA Status: Non Exempt
Shift: First Shift (based on operational needs)
Reports To: HR Director
Department: Human Resources
Employment Status: Employee
Location: Apex, NC

Job Summary:
The Human Resource Specialist is responsible for performing HR-related duties and works closely with the HR Director in supporting various projects. This position carries out responsibilities in the functional areas of payroll, benefits administration, onboarding, and recruitment.

Knowledge, Skills and Abilities
• Performs benefits administration, including enrollment, change reporting, approving invoices for payment and communicating benefits information to employees.
• Work with management reviewing time and attendance documents, processing payroll utilizing Paycor, prepare posting from payroll to general ledger. Review payroll records along with employee PTO records.
• Prepares new hire packets, including benefits packets. Coordinates new hire orientation and onboarding.
• Trains new hires on electronic time sheet completion and submission.
• Processes HR paperwork to include garnishments, benefits, payroll, etc.
• Helps with the recruiting process. Ensures managers receive a sufficient number of qualified applicants for open positions.
• Maintains company organization charts and the employee directory.
• Maintains compliance with federal, state and local employment and benefits laws and regulations.
• Maintains confidential personnel files and personnel actions.
• Responds to reference checks and verifications of employment status.
• Assists the HR Director with HR projects.
Competencies
• Communication
• Consultation
• Ethical Practice
• Global & Cultural Awareness
• HR Expertise
• Relationship Management

Education and Experience
Bachelor’s degree and three years of HR experience or any similar combination of education and experience.

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel
Some travel may be required.

 

If you are interested in being a part of the TigerSwan team, please forward a resume to [email protected]